Dwr Cymru Welsh Water are warning of a scam where customers are being contacted and are being asked to share their bank details in order to receive compensation.

Welsh water won't be contacting customers to ask for bank details as they will be paying any compensation due into customers Dwr Cymru Welsh Water accounts.

Please make sure that your family and friends who were impacted by the water issues are aware of this - particularly if they are elderly or vulnerable.
 

Here is their full notice to customers -

⚠️ Scam alert  ⚠️

We are aware of a scam circulating and sent to a few of our customers asking for bank details in relation to the compensation claims off the back of the burst water main in north Wales.

This message hasn’t come from Welsh Water.

If you are a direct debit customer, we already have your details and will be paying straight in to your account.

Please be careful and if in doubt check with us first.

⚠️ Rhybudd Sgam ⚠️

Rydym yn ymwybodol o sgam yn cylchredeg sy'n gofyn i'n gwsmeriaid am fanylion banc mewn perthynas â’r hawliadau iawndal oddi ar gefn y brif bibell ddŵr sydd wedi byrstio yng ngogledd Cymru.

Nid yw’r neges hon wedi dod gan Dŵr Cymru.

Os ydych yn gwsmer debyd uniongyrchol, mae gennym eich manylion a byddwn yn talu'n syth i'ch cyfrif.

Byddwch yn ofalus ac os oes gennych unrhyw amheuaeth, gwiriwch gyda ni yn gyntaf.